Roopokies Contact & Support – How to Get Help
If you're using Roopokies and something doesn't feel right, you can't log in, or you have a question about payments, you'll want a clear way to reach support.
This page explains:
- How to contact Roopokies support
- What information to include so your issue is handled faster
- What to expect with response times
- How to raise a complaint if things go wrong
- Where to get independent help if you feel stuck or gambling is becoming a problem - see our responsible gambling resources
Live Chat Support
Live chat is usually the fastest way to get help with Roopokies.
Where to Find Live Chat
You'll generally find it as:
- A chat icon in the bottom corner of the page, or
- A "Live Chat" / "Support" button in the header or footer
Common Questions Handled Over Live Chat
- Login problems or account lockouts
- Basic deposit / withdrawal questions
- Bonus clarifications
- Simple technical issues (games not loading, error messages, etc.)
Tips for Using Live Chat Effectively
- Have your username or account ID ready
- Explain the issue clearly in 1–2 short sentences
- Mention any error messages you see
- Take screenshots of important messages in case you need them later
If the chat disconnects or the agent promises to "email you later", keep a record of:
- Chat date and time
- Agent name (if shown)
- Any reference or ticket number
Email Support
Roopokies-related guides generally list email support as a main way to contact the team for more complex questions or when you need written confirmation. For questions about deposits and withdrawals or bonus terms, email support is often the best option.
Email is Better Than Live Chat When:
- You have a detailed complaint or dispute
- You need to send attachments (ID documents, payment confirmations, screenshots)
- You want a written record for future reference
What to Include in Your Email
- Your full name and username / account ID
- The email address linked to your Roopokies account
- A clear subject line, e.g.:
- "Withdrawal pending since [date] – username [X]"
- "Verification documents submitted – follow-up request"
- A short, factual description of what happened
- Any amounts and dates relevant to the issue
- Screenshots or PDF copies of bank statements or confirmations (hide any details you don't need to share)
Keep your tone calm and factual. If you become angry or abusive, it rarely helps and sometimes slows things down.
What to Include So Support Can Actually Help
Whether you use live chat or email, including the right details upfront can save a lot of back-and-forth.
Try to provide:
- Your username and registered email
- The type of issue (login, deposit, withdrawal, bonus, technical, general question)
- Key details:
- Deposit / withdrawal amount and currency
- Payment method used (e.g. bank transfer, PayID)
- The date and approximate time of the transaction
- Any reference numbers from your bank or payment provider
- A clear statement of what you're asking for, e.g.:
- "Please confirm the status of my withdrawal"
- "Please explain why my account is locked and what I need to do"
Quick Checklist
- Username / Account ID
- Registered email address
- Type of issue
- Transaction amounts & dates
- Payment method used
- Reference numbers
- Screenshots (if applicable)
- Clear request statement
The clearer you are, the easier it is to get a meaningful response.
How Long Does Roopokies Support Take to Respond?
Response times can vary depending on:
- Time of day
- Volume of support requests
- How complex your issue is
Third-party sites often mention 24/7 live chat and email replies "within around 24 hours" for more detailed matters, though actual experiences can vary.
Raising a Complaint with Roopokies
Sometimes things go beyond a simple question – you might feel a withdrawal is being unfairly delayed or rejected, a bonus has been removed without a clear reason, or your account has been closed and you don't understand why.
If you want to escalate an issue within Roopokies:
Start with Standard Support
Use live chat or email to ask for a clear explanation.
Ask for the Matter to Be Formally Reviewed
In your email, clearly state that this is a complaint and you would like a formal review.
Request a Written Response
Ask them to outline their position in writing, referencing any rules or terms they say you've broken.
Keep Records of Everything
Save chats, emails, payment confirmations, and any screenshots.
If you're not satisfied with their final response and you believe you've been treated unfairly, you may choose to stop using the platform and consider external complaint options. You can also review our terms and conditions to understand your rights.
External Complaint & Regulatory Options (Australia)
If you believe an online gambling site is behaving in a way that may breach Australian law, you can raise concerns with regulators and official bodies. These organisations are separate from Roopokies and provide independent channels.
They Typically Ask For:
- The name and website/domain of the gambling service
- Dates and details of what happened
- Evidence such as screenshots or transaction records
These bodies don't act as personal lawyers or guarantee individual refunds, but they monitor patterns of behaviour, can investigate breaches, and may take regulatory action where appropriate.
Important: This information is general in nature and not legal advice. If you need specific legal guidance, you should speak with a qualified professional.
When Gambling Harm Is the Real Problem
Sometimes the core issue isn't just "support isn't replying" – it's that gambling itself is starting to cause stress, debt or conflict in your life. Visit our responsible gambling page for more resources and support options.
Signs It Might Be Time to Pause and Get Help:
- You feel anxious, guilty or sick after gambling
- You're hiding gambling from family or friends
- You're using money you need for rent, bills or essentials
- You're trying to win back losses and it's getting worse
If That Sounds Familiar, You Can:
- Take a complete break from Roopokies and other gambling sites
- Consider using blocking tools or banking limits to restrict access
- Talk to someone you trust about what's going on
- Reach out to a professional gambling help service in Australia for confidential support and counselling
Send a Message to Support
Fill out the form below and our support team will get back to you as soon as possible. Please provide as much detail as you can so we can assist you effectively. For questions about bonuses, banking, or games, include relevant details in your message.
Response Time
We typically respond within 24 hours
What to Include
Your username, issue details, any error messages
Roopokies Support – FAQs
What is the fastest way to contact Roopokies?
Live chat is usually the quickest option when it's available on the site, especially for login problems, simple payment questions, or basic account queries.
Is there a support email for Roopokies?
Many Roopokies-related guides list email support for more complex issues and official replies. Always check the email address directly on the version of the Roopokies site you're using to avoid phishing or fake contacts.
How long should I wait for a response before following up?
It's reasonable to wait around 24–48 hours for email responses. If you haven't heard back by then, send a polite follow-up, check your spam folder, and consider whether you want to continue depositing until the matter is resolved.
What if support won't help or I feel I've been treated unfairly?
Stop depositing immediately, save all evidence, and consider raising a complaint via independent channels such as ACMA or relevant state regulators. You can also seek advice from consumer support organisations. Review our terms and conditions to understand your rights.
Who can I talk to if gambling is becoming a problem for me?
Reach out to a gambling support helpline or counselling service in Australia. They provide free, confidential support and can help you make a plan to regain control. Visit our responsible gambling page for more resources. Gambling Help Online is available 24/7 at 1800 858 858.
Need Further Assistance?
Our support team is ready to help you with any questions or concerns. You can also check our review and safety page or read our about us page for more information.